How Do I Report a Claim?
Please promptly report all claims and lawsuits, preferably in writing to:
Cindy Khin, Chief Claims Officer
Medmarc Insurance Group
P.O. Box 10809
Chantilly, VA 20153-0809 or:
Direct Fax (703) 652-1389 or:
Claims may be reported by email, mail, telephone or fax. Always report claims and lawsuits promptly to preserve coverage rights.
What Happens When I Report a Claim?
How Does Medmarc Help Me Select the Best Defense Attorney for My Claim?
We have worked with defense attorneys throughout the world to defend the balance sheets and reputations of our policyholders for almost 30 years. This experience has enabled us to identify the most experienced and successful attorneys to assist our policyholders. Even our competitors ask us for attorney referrals. No one expects to have a claim, but when you do our national defense attorney network provides:
How Does Medmarc Handle a Claim or Lawsuit
Outside of the United States?
We have approved network counsel in many foreign countries. In addition, when servicing foreign claims, we rely on a number of resources for loss investigation and litigation control. These include:
How Do I Access My Loss Information?
We provide automated access to confidential "loss runs" through our website. Loss runs reflect key claims data including reserves, payments and case status, as well as summarized policy information, such as policy number, policy period, and limits. Loss runs are useful for developing risk management plans, setting maintenance priorities and tracking the results of current risk management efforts.
Claims are grouped at the policyholder, policy and division levels. Summarized data are included at each grouping with detailed data at the claim level.
We offer loss runs in multiple downloadable formats in addition to the web interface in the My Account section. You may generate a loss run and follow the instructions provided to export to the different formats.
If you are experiencing any problems obtaining access to your loss runs electronically, or should you have any questions, please contact our support staff.
How Do I Export or Download My Loss Run?
Medmarc offers loss run reports which are exportable to Microsoft Excel, PDF, TIFF and other file formats. Currently they include a printable version and a data extract version. The printable version was created to include the most often requested information in a format that is legible when printed on legal-sized paper in landscape fashion. This report shows the summary data for each claim and policy. The data extract version includes additional information on each claim in a spreadsheet format and is intended for users that require to manipulate the data directly. This report can be exported to Microsoft Excel and then manipulated like any other spreadsheet. If you require data that is not available on the printable report, then you will likely find it on the data extract.
How Do I Submit Changes to our Contact Information?
Please email updates and changes to your company's contact information to OnlineRequests@medmarc.com. When emailing your requests, please type in the Subject Line “Contact Update.”
Please provide information for your Primary Contact. We will need your contact’s first and last name, title, address, direct phone, fax number and email address. If applicable, also provide contact names and information for the following: